FAQ’s

FAQ’s2019-10-05T23:54:43+01:00
ATM or POS displays “Invalid PIN”. What can I do?2019-03-15T09:21:56+01:00

Customer should enter the correct PIN or visit the nearest Fidelity bank branch for a PIN reset.

ATM displays “Card not Smart”. What can I do?2019-03-15T09:19:33+01:00

Wipe the card with dry cloth and try on another machine, if it persists, customer should request for a replacement.

My card is blocked. What can I do?2019-03-15T09:20:23+01:00

Customer should request for a PIN reset in the nearest Fidelity branch

I cannot remember my credit card pin2019-10-05T02:33:10+01:00

Step 1: Request for a new PIN in any of the Fidelity closest Branch

Step 2: You’ll receive SMS alert with 24 hours, Slot your card into Any Fidelity bank ATM and select any random 4 digits Number and press enter.

Step 3: Select “change PIN” to enter your preferred 4 digits PIN

Step 4: Re-enter the PIN the second time and submit.

How can I block my card in the event of card fraud?2019-03-15T09:25:14+01:00

Simply dial *770*991# or call Trueserve number 01-4485252

What is cashless policy?2019-03-15T09:27:50+01:00

A CBN’s initiative to reduce the amount of physical cash in circulation thereby encouraging the use of electronic platforms for settlement or payment for goods and services.

When did this policy start?2019-03-15T09:33:29+01:00

This policy started since April 2012 with Lagos as the pilot location. The second phase commenced on July 1, 2013 with 5 additional states (Ogun, Kano, Rivers, Anambra and Abia) and FCT Abuja. The final phase of implementation that will cover the remaining 30 states will start by July 1, 2014.

What are the limits for Cash Deposits?2019-03-15T09:36:28+01:00

There is no limit to the amount that can be paid into any account

What are the limits for cash withdrawals?2019-03-15T09:39:44+01:00

– N500,000 for individual accounts
– N3,000,000 for corporate accounts
– N150,000 for third party withdrawals

Can third party cheques above N150,000 be cashed across the counter?2019-03-15T09:41:00+01:00

No value for such cheques can be received through the clearing house or account to account transfer.

What if a customer comes with a third party cheque of above N150, 000 , can we pay but charge a penalty?2019-03-15T09:49:33+01:00

No third party withdrawal above N150, 000 over the counter has been banned. Value for such cheques can be received through the clearing house or account to account transfer

Can a customer open an FSA account with a third party cheque?2019-03-15T09:53:27+01:00

Yes, provided the cheque is opened for cash. The customer should provide the necessary account opening requirement. They can also open other accounts provided they meet the documentation requirements for such accounts.

Can a signatory to a Corporate Account withdraw more than N150, 000?2019-03-15T09:54:53+01:00

Yes, a signatory to a Corporate Account is not a third party.

Are Government Account exempted from this policy?2019-03-15T09:55:41+01:00

A. No, Payment from Government Accounts to Vendors and Staff ordinarily should be done through E-Payment platforms.

What are the charges for withdrawal above the CBN limit?2019-03-15T09:56:53+01:00

– 3% of any amount in excess of the cumulative daily limit for withdrawals from individual accounts
– 5% of any amount in excess of the cumulative daily limit for withdrawals from Corporate accounts.

What constitutes cumulative limits?2019-03-15T09:58:03+01:00

Cash withdrawals across the counter and through ATMs

What alternative channels can customers now use to make payments?2019-03-15T09:59:18+01:00

– ATMs
– Point of Sale (POS) Terminals
– Internet banking
– Cheques
– Electronic transfers eg RTGS, NEFT, NIBSS Instant payment, direct debit instructions
– Online Collections via Fidelity paygate/E-Pay and Paydirect
– Mobile Payments (Mobile Money)

Does the limit apply to FX transactions?2019-03-15T10:00:21+01:00

No. the policy applies to Naira transactions only

How will the charges be applied?2019-03-15T10:02:48+01:00

The system automatically takes the cash lite charge from the account as soon as the transactions are posted.

Where a customer has reached his cumulative withdrawal limit for the day, should subsequent withdrawal requests be rejected?2019-03-15T10:03:41+01:00

No. all withdrawals will be treated while the applicable charges will be taken on same.

How will the market women cope with their transactions since they are mostly cash driven?2019-03-15T10:05:02+01:00

– The essence of the policy is actually to reduce cash transaction and move it to other channels. POS terminals will be deployed to their shops and their customers will make their payments using cards.

Are there exemptions to this policy?2019-03-15T10:05:41+01:00

– Yes. Micro finance Banks, Primary Mortgage Institutions on their accounts with commercial banks.
– Ministries, Departments and Agencies (MDAs) of Federal and State Governments on lodgements into their Collection Accounts ONLY
– Accounts of Embassies, Diplomatic Missions, Multilateral and Aid Donor Agencies.

What is the Fidelity Visa Naira Credit Card?2019-03-15T10:07:57+01:00

This is a naira denominated credit card tailored for customers who have a minimum of 1 year banking relationship with Fidelity Bank.

What are the Credit limits on the Fidelity Visa Naira Credit Card?2019-03-15T10:09:24+01:00

– Individual/Corporate account holders can access up to ₦4 million.

What are the transaction limits on the Fidelity Visa Naira Credit Card?2019-03-15T10:10:32+01:00

– ATM withdrawals: 8 times daily with a cumulative transaction limit of ₦150,000 or its equivalent in any currency if the transaction is done abroad.
– POS/ Web: 20 times daily with a cumulative spend limit of ₦1,000,000 or its equivalent in any currency if the transaction is done abroad or on international websites.

What are the fees on the card?2019-03-15T10:48:32+01:00

– Cost of Card is ₦1050
– Card re-issuance fee due to expiration is ₦1050
– Card re-issuance fee due to damage, loss or theft is ₦2000
– No Annual fees
– No transaction fees on POS and Web
– Monthly Card maintenance fee of ₦250, ₦500 and ₦1000 ( Classic, Gold and Platinum Respectively)
– Monthly interest rate of 2.5% on outstanding balance
– Cash withdrawal fee at ATM (International: ₦240 + 1% of transaction amount , Domestic : ₦150 +1%)
– Late payment – ₦2,000
– PIN Re-issue, Processing Fees – Free
– POS Cash Advance – Free

How do I request for a Fidelity Visa Naira Credit?2019-03-15T10:13:16+01:00

– Go to the nearest Fidelity Bank branch and make your request

What documentation is required to get a Fidelity Visa Naira Credit Card?2019-03-15T10:14:43+01:00

– Duly filled Credit card application form.
– Letter of Charge
– Approved Executive Summary signed off by Regional/Group Head.
– If Individual – executed Personal Guarantee
– If Corporate – executed Corporate Guarantee
– Driver’s License/International Passport/National Identity Card.
– Current Passport Photograph.
– BVN

What is the billing calendar?2019-03-15T10:16:37+01:00

– Cycle is 45days, statement date is 15th and due date is 28th of every month with a 14 day grace period.
– Repayment is 10% of outstanding balance, due on the 28TH of every month

What is the Fidelity Naira Payroll Credit Card?2019-03-15T10:17:37+01:00

This is a naira denominated credit card tailored for customers whose salaries are domiciled in fidelity Bank.

Where can I use my Fidelity Visa Naira Credit Card?2019-03-15T10:18:56+01:00

– The Credit card can be used at the ATM, POS and Web.
– Use domestically and internationally; anywhere in the world where the VISA logo is displayed

What are the Credit limits on the Fidelity Naira Payroll Credit Card?2019-03-15T10:19:32+01:00

Each customer can access up to 50% of their net monthly salary.

Does the Fidelity Visa Naira Credit Card come in Variants?2019-03-15T10:21:09+01:00

Yes, the Fidelity Visa Naira Credit Card comes in Classic, Gold and Platinum Variants.

How safe is my Fidelity Visa Credit Card?2019-10-05T02:33:10+01:00

Your Fidelity is very safe because it has added advantage of Verified by Visa IPIN which ensures that while paying for goods on the internet, ONLY the true owner of a card can authorize payment on the card.

Follow these easy steps next time you’re shopping online to activate your Verified by Visa iPIN.
– Click the ‘CHECK-OUT’ button or the ‘PAY-NOW’ button while shopping.
– Enter your card details as required by the website.
– The VbyV screen appears on the website.
– Enter your card details.
– Enter ID Number as provide in your Credit card application form.
– Enter Date of birth in the format YYYY as year of birth, MM as month of birth, and DD as day of birth.
– Enter Card expiry date as shown on the card in the format YYYY as year of expiration, and MM as month of expiration
– Click the ‘NEXT’ button to input a NEW 4 digit PIN.
– Click the ‘END’ button when done.

What are the transaction limits on the Fidelity Naira Payroll Credit Card?2019-03-15T10:24:13+01:00

– ATM withdrawals: 10 times daily with a cumulative transaction limit of N150,000 or its equivalent in any currency if the transaction is done abroad.
– POS/ Web: 20 times daily with a cumulative spend limit of N1,000,000 or its equivalent in any currency if the transaction is done abroad or on international websites.

What are the fees on the card?2019-03-15T10:48:31+01:00

– Cost of Card is ₦1050
– Card re-issuance fee due to expiration is ₦1050
– Card re-issuance fee due to damage, loss or theft is ₦2000
– No Annual fees
– Monthly Card maintenance fee of ₦250, ₦500 and ₦1000 ( Classic, Gold and Platinum Respectively)
– Monthly interest rate of 2.5% on outstanding balance
– Cash withdrawal fee at ATM (International: ₦240 + 1% of transaction amount , Domestic : ₦150 +1%)
– Late payment – ₦2,000
– PIN Re-issue, Processing Fees – Free
– POS Cash Advance – Free

Can I give instruction for my Fidelity Visa Credit Card closure anytime I like?2019-03-15T10:28:22+01:00

Yes

How do I request for a Payroll Credit Card?2019-03-15T10:28:52+01:00

Go to the nearest Fidelity Bank branch and make your request

What documentation is required to get a Payroll Credit Card?2019-03-15T10:32:49+01:00

– Duly filled Credit card application form.
– Letter from employer stating irrevocable domiciliation of salary and gratuity/terminal Benefits.
– Letter from employer confirming applicant’s monthly, annual salary and length of service with the Organisation.
– 3 months’ Payslip
– Driver’s License/International Passport/National Identity Card.
– Photocopy of Employee identity card.
– Current Passport Photograph.
– Letter of Charge
– BVN

What is the billing calendar?2019-03-15T10:34:41+01:00

– Cycle is 30 days and statement date is on the 30th of every month.
– Repayment is 100% of outstanding balance, due on the 2nd of every month.

Where can I use my Payroll Credit Card?2019-03-15T10:36:18+01:00

– The Payroll Credit card can be used at the ATM, POS and Web.
– Use domestically and internationally; anywhere in the world where the VISA logo is displayed.

Does the Payroll Credit Card come in Variants?2019-03-15T10:42:10+01:00

Yes, the Payroll Credit Card comes in Classic, Gold and Platinum Variants.

How safe is my Fidelity Visa Credit Card?2019-10-05T02:33:11+01:00

Your Fidelity is very safe because it has added advantage of Verified by Visa IPIN which ensures that while paying for goods on the internet, ONLY the true owner of a card can authorize payment on the card.

Follow these easy steps next time you’re shopping online to activate your Verified by Visa iPIN.
– Click the ‘CHECK-OUT’ button or the ‘PAY-NOW’ button while shopping.
– Enter your card details as required by the website.
– The VbyV screen appears on the website.
– Enter your card details.
– Enter ID Number as provide in your Credit card application form.
– Enter Date of birth in the format YYYY as year of birth, MM as month of birth, and DD as day of birth.
– Enter Card expiry date as shown on the card in the format YYYY as year of expiration, and MM as month of expiration
– Click the ‘NEXT’ button to input a NEW 4 digit PIN.
– Click the ‘END’ button when done.

Can I give instruction for my Fidelity Visa Credit Card closure anytime I like?2019-03-15T10:44:15+01:00

Yes