Service Management Policy Statement
Fidelity bank Service Management Policy is established to ensure customer satisfaction on one hand, and compliance with the industry’s best practices on the other hand. It ensures effective management and implementation of all IT services in close coordination with business, key suppliers and IT management.
Fidelity Bank is committed to achieving the following:
Fulfill Service Requirements
Top Management is committed to delivery of world-class IT Services tailored to meet business requirements to satisfy her customers and make all reasonable efforts to ensure that customer requirements are fulfilled while complying with industry’s best practices and regulatory requirements.
Risk Management
Top Management is committed to ensuring that adequate controls are in place to ensure that all IT services are delivered securely, including confidentiality, Integrity and availability of information and data.
Continual Service Improvement
Top Management is committed to continually improve, suitability, adequacy, and effectiveness of the SMS and services so that values for customers are maintained
Applicable requirements
Top Management is committed to fulfilling all applicable requirements of ISO/IEC 20000 and other obligations.